APPEALS OF VERIFICATION DECISION
The Client has the opportunity to appeal the findings in their report. This can be done within five days of receiving the preliminary Verification Report. The appeal needs to be in writing, addressed to Verification or Admin Manager in charge, and will be resolved or addressed, as per the company policy on appeals within 30 days of receipt.
The Client has the right to lodge a formal complaint during any stage of the verifications process. The complaint needs to be in writing, addressed to the Manager: Complaints, and will be resolved or addressed, as per the company policy on complaints, within 30 days of receipt.
For all appeals and complaints lodgement, kindly email the Verification Manager on firstname.lastname@example.org